Privacy policy

Last updated 27 October 2026

1. Who are we

Prins Van Oranje, Halensebaan 152, 3290 Diest, Belgium. Phone 013 35 10 70, email [email protected]. We are responsible for the processing of your personal data as described below.

2. Which data we process

We only process data that you provide or that we need to deliver our services:

• Contact and requests: first name, last name, email address, telephone number and the content of your message.
• Business requests: name of your company or association and your VAT number, if you fill it in.
• Reservations: arrival and departure dates, number of guests, number of rooms and any requests.
• Parties and catering: date, number of people, type of occasion and catering preference.
• Billing: billing details, reservation number and payment details.
• Stay: data that we are legally required to keep for overnight guests.

With your separate consent, we use Google Maps for the map, Google Analytics for visitor statistics and the Meta pixel for marketing measurement. These services may process cookies, technical data and pseudonymous browser identifiers. Meta may also automatically process page and product information such as prices and reviews. The statistics are not necessarily anonymous.

3. Why we use that data

• To answer your question or request and prepare a quote.
• To prepare and provide your stay, reservation or celebration.
• To invoice and keep our accounts.
• To comply with legal obligations, including the registration of hotel guests.

We will not send you advertising unless you specifically request it. We never sell your data.

4. On what grounds

We process your data to perform our agreement with you, with your consent when you contact us, and to meet our legal obligations for accounting and guest registration.

5. How long we keep them

• Requests that do not lead to a reservation: maximum twelve months.
• Details of a stay, celebration or meeting: for as long as needed to provide the service and throughout the applicable warranty period.
• Invoices and accounting documents: seven years, as required by law.

6. Who we share them with

We share your data where necessary: with our hotel booking provider, accountant, email provider and public authorities where required by law. With your separate consent, Google may process data for the map or visitor statistics, and Meta for marketing measurement.

The website and restaurant and event reservations are processed using Cloudflare. Confirmation emails are sent through Resend. Stripe processes payment details for online event payments; our website stores payment references and payment status, not full card numbers. Hotel bookings are handled separately through the official Lighthouse booking engine.

7. Your rights

You have the right to access, correct or delete your data, or to restrict its processing. You may object to certain processing and request a transfer of your data. You may withdraw your consent at any time.

Send an e-mail to [email protected]. We will respond within thirty days.

If you are not satisfied with our answer, you can file a complaint with the Data Protection Authority, Drukpersstraat 35, 1000 Brussels.

8. Security

We take reasonable technical and organisational measures to protect your data against loss and unauthorized access. Our website runs entirely over a secure connection.

9. Cookies

The website stores your choices for necessary storage, the map, statistics and marketing separately. Google Maps, Google Analytics and the Meta pixel load only after you consent to the relevant category. Google and Meta may use cookies and technical data. Your earlier map choice does not constitute consent to statistics or marketing. You can change or withdraw your choice at any time through Cookie preferences at the bottom of the page. Processing needed for a request, booking or payment is separate from these optional choices.

10. Changes

We may amend this privacy policy. The date at the top indicates when the last version was created.