Cancellation policy

Last updated 25 October 2026

A cancellation or change is made via the same channel as the booking, unless otherwise agreed, and is only valid after a confirmation has been received.

1. Booking guarantee

The payment and guarantee conditions apply to the selected rate and are stated in your booking confirmation. Please check these conditions before booking. A non-refundable rate retains its cancellation policy regardless of payment time.

2. Hotel bookings

For a hotel stay, the conditions of the selected rate apply. The number of rooms reserved determines the costs for a late cancellation of Standard flexible.

• Standard flexible — up to 72 hours before arrival: cancellation free of charge. The exact deadline is stated in your booking confirmation.
• Standard flexible — after the cancellation deadline, fewer than 3 rooms: the first night is charged for each reserved room.
• Standard flexible — after the cancellation deadline, 3 or more rooms: the full reserved amount will be charged.
• Non-refundable: full payment in advance; non-refundable from the time of booking. Weekly and Monthly are also non-refundable, with a minimum stay of 7 and 28 nights respectively.
• Breakfast: included in all four hotel rates.
• No-show without notice: we charge 100% of the booking amount.
• Early departure: the remaining booked nights must still be paid for, unless otherwise agreed in writing beforehand.

3. Parties, receptions, venue hire and catering

Payment is due after your booking is confirmed. A deposit of 50% of the agreed booking amount is required.

• Cancellation of a confirmed booking: the 50% deposit is retained.
• No double cancellation fee: the retained 50% is your deposit; no further 50% charge is added.
• Paid in full: if you have already paid 100%, the remaining 50% will be refunded.
• Hotel rooms: the conditions of the confirmed hotel rate apply separately.

We will confirm your full quotation, including applicable VAT, before you agree. An online request is not a reservation. Any changes to the date or number of guests will be agreed with you and confirmed in writing.

4. Extras, early arrival and later departure

• Regular check-in from 2:00 PM to 10:00 PM: no early or late surcharge.
• Early check-in before 2:00 PM: €35, request in advance and only after explicit hotel confirmation.
• Late check-in after 10:00 PM: free. Please inform the hotel in advance of your expected arrival time.
• Late check-out until 3:00 PM at the latest: €35, request in advance and only after explicit hotel confirmation.
• Extra person in the room: subject to the permitted room capacity. We will confirm any additional charge in your quotation beforehand.
• Extra breakfast: €19 per person.
• Pet: €20 per pet per night.
• Cot or extra bed: free on request, subject to availability and room capacity.

Additional services are subject to availability and prior written confirmation. For free check-in after 10:00 PM, you simply need to report your expected arrival time in advance.

5. Long-term stay and corporate bookings

For Weekly and Monthly hotel bookings, the non-refundable conditions and minimum stays of 7 and 28 nights set out above apply. Separate company or group agreements are subject to the conditions expressly confirmed in the quotation or agreement.

6. Change your date instead of cancelling

If you would like to change the date of your party or meeting, please contact us. We will check availability and confirm the new date and any consequences for the quotation in writing.

7. Cancellation by the hotel

If we have to cancel due to force majeure, we will refund all amounts already paid in full. In that case we do not owe any additional compensation.

8. Refund

Any refund due will be paid within fourteen days to the account used for the original payment.